Terms Of Service

Standard Legal Stuff.

Red Alert IT Services LLC

Glossary of Terms 1. Server(s) include any device that would hold any one or combination of web hosting, email, active directory, file sharing, databases or other hosted services. 2. Workstation(s) are defined as devices that an employee or user will be using day-to-day. 3. Networked Device(s) are device(s) that are not classified as a Server 1 or a Workstation 2 but still need to be connected to the network these devices can include but are not limited to, printers, fax machines, scanners. 4. Network interface devices are devices such as Modems, Routers, Hardware Firewalls, Switches and Hubs. 5. Server 1 install includes and configuration and installation of the software to be installed, this does not cover the cost of the software or hardware. 6. Network Infrastructure installation includes and configuration and installation of the software to be installed, this does not cover the cost of the software or hardware. However in the case of cable drops, or the install of a network tap wall box, the hardware is covered and included. 7. Networked Device(s) 3 install includes and configuration and installation of the software to be installed, this does not cover the cost of the software or hardware. 8. Workstation(s) 2 install includes and configuration and installation of the software to be installed, this does not cover the cost of the software or hardware. 9. Pre-Pay Break - Fix & Support pricing is based on the credits* that have been added to your account, however these credits* cannot not cover the cost of products that are being supported. All credits* can be used during normal business hours, after hours support is available at a rate of 1.5 credits*. 10. On-Demand Break - Fix & Support pricing is based on the negative or zero balance of credits on your account. These credits* cannot not cover the cost of products that are being supported. All credits* can be used during normal business hours, after hours support is available at a rate of 1.5 credits*. 11. Server(s)1 Lease Starts at list price with increase in cost for additional options and upgraded hardware and software. 12. Workstation(s) 2 Lease Starts at list price with increase in cost for additional options and upgraded hardware and software. 13 . Network Device(s) 2 Lease Starts at list price with increase in cost for additional options and upgraded hardware and software. 14. Network Interface Device(s) 2 Lease Starts at list price with increase in cost for additional options and upgraded hardware and software 15. Data Recovery is the process of recovering data from a hard disk that has failed testing or is in the process of failing, imaging of the disk and file extraction are available in this service. Maximum hard disk size is 1TB, hard disks larger than this size will have additional fees assessed. 16. Data Rescue is the process of recovering data from a hard disk drive that will no longer respond. Disk drive may have to be sent to a 3rd party for processing if the disk cannot be rescued in house. 17. Awareness Training is for informational purposes only, its aim is to ensure the employees are made aware of the cyber security threats to then and the organization they are employed with. 18. Network Audits are done with the utmost care to examine every aspect of a network, a Network map will be created, if one does not exist, and will be updated. Findings will be reported to CTO and CEO, along with a recommended action plan. 19. Pentesing is the act of testing the defences of the organization's, employees and security, data loss may happen as a result. Findings will be reported to CTO and CEO, along with a recommended action plan. † Data Services are not guaranteed, we do everything possible to ensure that data is kept safe and is handled appropriately, and held to the highest regard and security. *Credits are service time purchased in advance at a rate of $125/credit. All List prices are subject to change.

Let's Partner up.

Let us handle your IT, you focus on growing your business.

  • Managed Backup Storage $0.05/GB
  • Managed Networks starting at $100
  • Proactive Support
  • Cyber Security
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